TowFlow — SMS Terms & Conditions

Last updated: September 2026

TowFlow is operated by Nour Laaroubi, sole proprietor, North Chili, NY.

Program Description

By checking the opt-in box on our service request form, you agree to receive transactional text messages from TowFlow related to your roadside assistance request, including work order confirmation, technician dispatch, technician en route updates with estimated arrival time, and service completion notices.

Message Frequency & Rates

Message frequency varies by service request (typically 2–5 messages per request). Message and data rates may apply depending on your mobile carrier plan. This program does not send marketing or promotional messages.

Carrier Liability

Carriers are not liable for delayed or undelivered messages.

How to Opt Out

You can reply STOP at any time to opt out of future text messages about your request. Once you reply STOP, we will send you a one-time confirmation message and no further text messages will be sent unless you submit a new request and opt in again.

Customer Support & Help

Reply HELP for help, or contact TowFlow directly by phone at (585) 678-6497 or by email at help@towflow.net.

Privacy & Data Handling

We do not sell, rent, or share your mobile phone number or opt-in status with third parties for marketing purposes. See our SMS Privacy Policy for full details on how we handle your information.