TowFlow — SMS Privacy Policy

Last updated: September 2026

TowFlow is operated by Nour Laaroubi, sole proprietor, North Chili, NY. This policy describes how TowFlow handles your phone number and text messages when you request towing or roadside assistance.

What text messages we send

If you submit a service request through our online request form and check the “Send me text updates about this service request” box, we will send you a small number of transactional text messages about that specific service request only, such as:

• Confirmation of your work order
• Notice that a driver has been assigned to your request
• Notice that your driver is en route, with an estimated arrival time
• Notice that your driver has arrived on scene
• Notice that your service has been completed

Message frequency is typically 2–5 messages per service request. We do not send promotional, marketing, or advertising messages. Once your service request is completed, we do not send you any further messages unless you contact us again for a new request.

How you consent

You opt in by checking the “Send me text updates about this service request” box on our online service request form when you submit your request. This box is unchecked by default — you must actively check it yourself to receive text updates. We do not add phone numbers to this program from any other source, and we do not send these messages to anyone who has not affirmatively opted in through that form.

Opting out

You can reply STOP to any message at any time to stop receiving further texts about your request. Reply HELP for help.

Your data — not shared or sold

We do not sell, rent, or share your mobile phone number or opt-in status with any third party for any purpose, including marketing purposes by any other company. Your phone number is used solely to send you status updates about the specific service request you submitted.

Message and data rates

Message and data rates may apply, depending on your mobile carrier plan.

Terms & Conditions

For rules and terms governing our text messaging program, please see our SMS Terms & Conditions.

Contact us

If you have questions about this policy or about a text message you received, contact TowFlow by calling (585) 678-6497 or emailing help@towflow.net.